NEWS

 The Australian industrial automation sector reached a significant milestone today, as INVT Group's Vice President, Mr. Yang Lin, and the CEO of Australia's leading automation specialist, R Co., Ltd., officially signed a strategic agreement to establish a Joint Warranty and Service Center in Sydney.By leveraging INVT’s global technical expertise and R Co., Ltd.’s extensive local market knowledge, the partnership aims to significantly elevate customer service standards. This collaboration is a critical step in INVT’s international expansion strategy, bringing the number of INVT global warranty centers to over 160 worldwide—including 50+ overseas locations—and further solidifying INVT’s global footprint.

Harnessing Global Technology & Local Market Strength

With over two decades of experience in Australia’s industrial automation landscape, R Co., Ltd. has built a solid reputation, serving key sectors such as manufacturing, energy, and mining. The company’s extensive client base and well-established distribution channels make it a formidable partner in the region. Through this collaboration, R Co., Ltd. will leverage INVT’s industry-leading expertise in industrial automation solutions, and digital energy solutions to enhance its service offerings. By introducing INVT’s high-performance VFD, servo drive systems, and industrial IoT solutions, the collaboration delivers comprehensive, full-lifecycle solutions to Australia’s advanced manufacturing customers.

"4-Hour Response" Service Standard

A highlight of this partnership is the transformation of after-sales support. Through the new shared warranty center, INVT is implementing a “4-Hour Rapid Response, 24-Hour Closed-Loop Solution” service model. Backed by R Co., Ltd.’s local service network, this upgrade accelerates technical support, spare parts supply, and system maintenance. As a result, Australian customers benefit from faster on-site services and enhanced satisfaction.

Elevating the Global Service Network with a "Local Pivot"

As INVT’s international business grows, the company has continually optimized and expanded its overseas service footprint. Since embarking on its global journey in 2006, INVT has built a "network of 800 channel partners + 160+ warranty centers" spanning over 100 countries and regions. The new partnership with R Co., Ltd. not only takes the global warranty network beyond 160 locations but also marks a tangible realization of INVT’s "local depth + global empowerment" strategy on the Australian continent. By sharing technology, digital platforms, and parts management, the two companies will jointly build the warranty center to serve and further develop the Australian market.

“As INVT continues to innovate and enhance customer experiences, this initiative marks a significant step in providing reliable support and outstanding after-sales service for its customer base across Australia market.” said Mr. Yang Lin, Vice President of INVT Group, during the signing ceremony.

With this agreement now in effect, a new industrial service model emerges at the crossroads of global expertise and local market intelligence. The combined strengths of INVT and R Co., Ltd. promise to drive new standards of high-quality growth for Australia’s industrial automation market and herald a bold new chapter in INVT’s global expansion journey.